ARCANTHERIS Money Back Guarantee Policy

At ARCANTHERIS, customer satisfaction is our top priority. We stand by the quality of our products and services, and we are committed to ensuring that our customers have a positive experience shopping with us. If you are not completely satisfied with your purchase, read on to understand our Money Back Guarantee policy.

Eligibility for a Refund

The product must be returned in its original condition, unworn, unwashed, and with all tags attached.
Refund requests must be initiated within 30 days of the purchase date.
Proof of purchase, such as a receipt or order confirmation, is required to process a refund.

Non-Refundable Items

Products marked as "Final Sale" at the time of purchase.
Gift cards and promotional items.
Items that have been used, altered, or damaged after delivery.

How to Request a Refund

Contact our customer support team at [email protected] to initiate your refund request.
Provide your order number and details of the product(s) you wish to return.
Ship the item to the address provided by our customer support team, ensuring it is securely packaged.

Processing Your Refund

Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. Approved refunds will be processed within 5-7 business days, and a credit will be applied to your original method of payment. Please note that the time for the credit to appear in your account may vary depending on your bank or credit card provider.

Exceptions and Additional Information

ARCANTHERIS reserves the right to refuse a refund request if the terms and conditions of our Money Back Guarantee policy are not met. Additionally, ARCANTHERIS is not responsible for any shipping costs related to returned items, except in cases where a product was delivered damaged or incorrect.

For any further questions, please contact us at [email protected] or call us at (555) 012-3456. We are here to assist you and ensure your satisfaction with every ARCANTHERIS purchase.